Privacy Policy
CKE Genetic Services Ltd (trading as CKE Genetics)
Last updated: April 2026
1. INTRODUCTION
CKE Genetic Services Ltd (“CKE Genetics”, “we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services, including genetic counselling and genetic testing coordination.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. WHAT INFORMATION WE COLLECT
We may collect and process the following information:
- Personal details, including name, address, email address, phone number, and date of birth
- Health and genetic information relevant to your consultation and testing
- Family history and clinical information provided during intake and counselling
- Appointment and service records
- Technical data, including IP address and website usage data
This information is collected when you:
- Book an appointment
- Complete forms or questionnaires
- Engage in genetic counselling
- Proceed with genetic testing
- Contact us directly
3. HOW WE USE YOUR INFORMATION
We use your personal data to:
- Provide genetic counselling services
- Assess genetic risk and family history
- Coordinate genetic testing with accredited laboratories
- Communicate with you about appointments and results
- Maintain accurate clinical records
- Comply with legal and regulatory obligations
We will only use your information for the purposes for which it was collected, unless required or permitted by law.
4. LAWFUL BASIS FOR PROCESSING
Under UK GDPR, we rely on the following lawful bases:
- Provision of healthcare services
- Your explicit consent (particularly for genetic and health data)
- Compliance with legal obligations
- Legitimate interests in managing and improving our services
Where consent is required, you have the right to withdraw it at any time, subject to legal and clinical requirements.
5. CONSENT
By providing your personal information to book appointments, complete forms, or engage in our services, you consent to the use of your information for those purposes.
Where we rely on consent for specific activities (such as marketing), we will obtain this separately.
You may withdraw your consent at any time by contacting us. Please note that withdrawing consent may affect our ability to provide services where information is necessary for clinical or legal reasons.
Contact:
Email: info@ckegenetics.co.uk
Phone: 020813 70539
Post:
CKE Genetic Services Ltd
132 Chesterfield Drive
Sevenoaks
TN13 2EF
United Kingdom
6. DISCLOSURE OF YOUR INFORMATION
We may share your personal data:
- with accredited genetic testing laboratories where testing is arranged
- with healthcare professionals involved in your care, with your consent
- within our organisation where necessary to deliver services
- where required by law, regulation, or safeguarding obligations
We do not sell or share your data for marketing purposes.
All third parties are required to handle your data in accordance with applicable data protection laws.
7. DATA STORAGE AND SYSTEMS
Your personal and clinical data is stored securely using approved healthcare systems, including:
- WriteUpp(clinical records and appointment management)
- Secure cloud-based storage solutions
- Microsoft 365 for secure communications
These systems implement recognised security standards, including ISO-aligned information security controls.
We do not store full payment card details. Payments are processed securely by third-party providers in accordance with PCI-DSS standards.
8. INTERNATIONAL TRANSFERS
Some genetic testing laboratories we work with may be located outside the United Kingdom.
Where your data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR, including contractual protections and working with accredited providers.
9. DATA RETENTION
We retain personal and clinical data only for as long as necessary to:
- provide services
- meet legal and regulatory requirements
- maintain appropriate clinical records
Retention periods may vary depending on the nature of the service and applicable legal obligations.
10. DATA SECURITY
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
While no system is completely secure, we follow recognised best practices to safeguard your information.
11. COOKIES
Our website uses cookies to improve functionality and user experience.
Cookies may be used to:
- enable essential website functions
- support booking and navigation
- analyse website usage
- remember user preferences
You can manage or disable non-essential cookies through your browser or cookie settings.
12. YOUR RIGHTS
Under UK data protection law, you have the right to:
- access your personal data
- request correction of inaccurate data
- request deletion where applicable
- restrict or object to processing
- request data portability
- lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us using the details below.
13. AGE OF CONSENT
Our services are intended for adults and, where appropriate, minors with parental or legal guardian consent.
We do not knowingly collect personal data from individuals under 18 without appropriate consent.
14. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be published on our website and take effect immediately.
Where changes are significant, we will make this clear on our website.
15. CONTACT
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:
Email: info@ckegenetics.co.uk
Phone: 020813 70539
Post:
CKE Genetic Services Ltd
132 Chesterfield Drive
Sevenoaks
TN13 2EF
United Kingdom